For information/meetings outside southern New York area, contact Al-Anon Family Group Headquarters

What to Expect When You Call

When you call Al-Anon, an Al-Anon member or an answering service (paid for by the group) may personally answer the phone. Or, you may be greeted with a message from a voice mail system. Regardless of how we answer the phone, Al-Anon will guide you to your first meeting. 

Your anonymity will be respected when you call. If speaking personally to an Al-Anon volunteer, you may not be asked for your name, phone number or address. But, if your call goes to a message service or voice mail system, you might be asked to leave your name, a phone number and sometimes your address. This allows an Al-Anon volunteer to return your call and help you find that first meeting or to mail a schedule of meetings to you. Al-Anon volunteers do not mention alcoholism, Alcoholics Anonymous, Al-Anon or Alateen on the outside of mailing envelopes or in phone messages left for you.